Privacy Policy poma88 — User Data Protection

Poma88 ("we", "Platform") values the privacy of every user who uses our services. This Privacy Policy is designed to ensure you have a clear understanding of how your personal data is handled — from the moment you first browse our website to becoming an active member.

We operate on the principles of transparency and accountability. Every decision regarding data collection and usage is made with care, prioritising the interests and safety of our users. This policy applies to all poma88 platform users, including website visitors, registered users, and VIP members.

This Privacy Policy should be read together with Terms and Conditions poma88. Both documents form the basis of the agreement between you and our platform.

Poma88 collects personal data necessary to provide a safe, seamless, and responsible service. The categories of data we collect are as follows:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information unrelated to the provision of our platform services.

The personal data we collect is used for the following purposes, and no more:

• Account Management — registering, verifying, and maintaining your user account at poma88.
• Transaction processing — processing deposits, withdrawals, and any financial transactions related to your account.
• Identity verification (KYC) — meeting legal compliance requirements and preventing fraud and money laundering.
• Customer Support — responding to inquiries, resolving complaints, and providing technical support.
• Platform Security — detecting and preventing suspicious activity, fraud, and unauthorised access.
• Service improvements — analysing usage patterns to improve the user experience and platform reliability.
• Important Communications — sending account-related notifications, changes to terms, or important security information.
• Promotional Communications — sending offers and promotions (subject to your preferences; can be opted out at any time).

Poma88 does not sell or rent your personal data to any third party for marketing purposes. However, in certain circumstances, we may share your data with the following parties to enable us to provide our services:

• Payment service providers — to process your financial transactions securely. These providers are bound by strict confidentiality agreements.
• Identity verification service providers — to assist with the KYC process and document verification to meet compliance requirements.
• Technology infrastructure providers — including cloud computing and cybersecurity services that support our platform operations.
• Legal authorities — when required by law, court order, or to cooperate with official investigations to prevent financial crime.

All third parties who receive your data are required to handle that information in accordance with security standards equal to or exceeding our own. We do not permit third parties to use your data for their own purposes.

Poma88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The types of cookies we use are as follows:

• Essential Cookies — required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collecting information on how users interact with the platform to help us identify and resolve technical issues.
• Functional Cookies — storing user preferences such as language, theme, and display settings to ensure a more personalised experience.
• Analytical Cookies — helping us understand aggregate usage patterns (without identifying individuals) for continuous platform improvement.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality and security of your account when using the poma88 platform.

The security of your personal data is the top priority at poma88. We implement comprehensive technical and organizational security measures to protect your data from unauthorized access, loss, or misuse:

• 256-bit SSL Encryption on all communications between your device and our servers.
• Role-Based Access Control — only specifically authorised personnel may access user data, and every access is logged.
• 24/7 Security Monitoring — automated threat detection systems continuously monitor for suspicious activity.
• Regular security audits — independent assessments by third-party security experts are conducted on a regular basis.
• Clear incident management — established incident response protocols to ensure any data breach is addressed promptly and users are notified as required by law.

While we take all reasonable precautions, no security system is entirely perfect. You also play an important role in protecting your account by using a strong password and not sharing your login credentials with anyone.

As a poma88 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, contact the poma88 support team via live chat or email. We will process your request within 30 business days.

Poma88 retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by applicable laws and regulations.

• Active account data — retained for as long as your account is active and for a reasonable period after account closure.
• Financial transaction records — retained for a minimum of 7 years to meet legal and tax compliance requirements.
• KYC verification documents — retained in accordance with applicable anti-money laundering legal requirements.
• Security Logs — retained for 12 months for security incident investigation purposes if required.
• Support communication data — retained for 3 years for reference and dispute resolution purposes.

Once the specified retention period has elapsed, your data will be securely deleted or anonymized in accordance with established procedures.

The poma88 platform may contain links to third-party websites or services such as game providers and payment gateways. This Privacy Policy applies solely to the poma88 platform.

Poma88 is not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policy of every website you visit. Any interaction you have with third-party services is at your own risk and subject to the respective third party's privacy policy.

Poma88 services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we determine that personal data has been collected from someone under the age of 18 without verified parental or guardian consent, we will take immediate steps to delete that information and close the relevant account. If you have reason to believe that a minor has registered an account, please contact us immediately.

Poma88 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or email at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your information.

Your continued use of the poma88 platform following any changes to this Privacy Policy constitutes your acceptance of the updated version.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our Privacy Officer through the following channels:

• Live Chat: Available 24/7 directly on the poma88 platform — the fastest way to get help
• Email: [email protected] — for written inquiries and official data-related requests
• FAQ: Visit page FAQ us for answers to frequently asked questions

We are committed to responding to all privacy-related enquiries within 5 business days. For official requests regarding data rights (access, correction, deletion), the response period is within 30 business days as required by data protection standards.