Terms and Conditions poma88 — Complete User Guide

These Terms and Conditions ("Agreement") govern your access to and use of the website, mobile app, and all services provided by poma88 (collectively referred to as the "Platform"). This Agreement takes effect when you first access the Platform or complete the registration process.

If you do not agree with any part of this Agreement, you are required to stop using this Platform. Continued use following any changes to the terms constitutes full acceptance of the updated terms.

Poma 88 reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. However, we endeavour to inform active users via in-platform notifications whenever significant changes are made.

To register and use poma88's services, you must meet the following eligibility requirements:

• Age 18 years and above on the registration date.
• Not a resident or citizen of any country that prohibits online betting activities.
• Register for personal entertainment purposes only, not on behalf of others.
• Has never been suspended or banned from the poma88 platform previously.
• Legally eligible to enter into a binding agreement under the laws applicable to you.

Poma88 reserves the right to reject any registration application without providing a reason, at the sole discretion of management.

Each user is only permitted to hold one (1) account only at poma88. Holding multiple accounts — whether using different names, phone numbers, emails, IP addresses, or devices — is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of any balances and winnings.

During the registration process, you are required to provide accurate, truthful, and complete information. The information you need to provide includes:

• Full name as shown on your identity card or passport
• An active mobile number registered in your name
• A valid and accessible email address
• Exact date of birth

As part of the identity verification (KYC — Know Your Customer) process, poma88 reserves the right to request supporting documents such as a copy of your identity card, utility bill, or bank statement to verify your identity before processing withdrawals or at any time deemed necessary.

You are solely responsible for maintaining the confidentiality of your account password. Any activity that occurs under your account is considered your own action. If you suspect unauthorized access to your account, contact our support team immediately.

Poma88 supports a wide range of deposit methods commonly used by Malaysian users, including FPX, major online banking, and local e-wallets. All deposits are processed through secure channels with 256-bit SSL encryption.

The conditions related to deposits are as follows:

• The minimum deposit amount is subject to the limits set and displayed on the platform's deposit page.
• Deposited funds may only be used for betting purposes on the poma88 platform.
• You may only deposit funds using payment methods registered in your own name. Third-party deposits are not accepted.
• Poma88 does not charge any processing fees for deposits; however, payment providers may impose their own charges.
• Any deposit suspected to originate from illegal activity or fraud will be frozen and reported to the relevant authorities.

Fund withdrawals from your poma88 account are subject to the following conditions:

• Withdrawals may only be made to a bank account or payment method registered in your name and verified through the KYC process.
• Minimum and maximum withdrawal limits are as stated on the platform's withdrawal page and may vary according to your VIP level.
• Completed and verified withdrawal requests will be processed within 15 minutes to 24 hours, depending on the selected method and the time the request is submitted.
• Poma88 reserves the right to place withdrawal processing on hold until KYC verification is completed, if it has not yet been done.
• If the bonus wagering requirements have not yet been met, withdrawal requests cannot be processed until those requirements are fulfilled.

Any withdrawal attempt using false bank details or details belonging to another person will result in immediate account suspension and forfeiture of the existing balance.

Poma88 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to wagering requirements specified for each individual offer. The general terms applicable to all bonuses are as follows:

• Bonuses may only be claimed by eligible users and cannot be shared or transferred between accounts.
• Each bonus type has its own wagering requirements that must be fulfilled before wins derived from that bonus can be withdrawn.
• Poma88 reserves the right to void bonuses if abuse, fraud, or any attempt to manipulate bonus conditions is detected.
• Bonuses cannot be converted directly to cash without fulfilling the specified wagering requirements.
• The time limit for each bonus is as stated in the respective promotion terms. Expired bonuses cannot be reactivated.
• In the event of a conflict between these general terms and the specific terms of a promotion, the specific promotion terms shall prevail.

All games offered at poma88 use a Random Number Generator (RNG) certified by independent international auditing bodies, ensuring every game outcome is truly random and fair to all players.

The general game rules are as follows:

• Each game has its own rules, return-to-player (RTP) rate, and betting limits, which can be viewed in the respective game information.
• In the event of a technical disruption during a game session, poma88 will endeavour to restore the session. If restoration is not possible, the affected bets will be returned to your account balance.
• Any attempt to exploit software bugs, system vulnerabilities, or use third-party software to gain an unfair advantage is prohibited and may result in account closure.
• Completed game results are final and cannot be disputed unless there is clear evidence of a technical failure verifiable by the poma88 system.

Users are strictly prohibited from engaging in the following activities on the poma88 platform:

• Money laundering — using the platform as a channel to process or conceal illegally obtained funds.
• Fraud and manipulation — using unauthorised methods to influence game outcomes or transaction processes.
• Duplicate accounts — registering or using more than one account for yourself or on behalf of others.
• Use of bots or automated software — using any software, scripts, or automated methods while playing or interacting with the platform.
• Third-party transactions — depositing or withdrawing funds using a financial account belonging to another person.
• Bonus abuse — registering an account or manipulating wagering activity solely to obtain bonuses with no genuine intention to play.
• Threats or harassment — threatening, harassing, or behaving rudely towards poma88 staff or other users.

Poma88 reserves the right to suspend or close a user's account at any time for the following reasons:

• Violation of any term in this document
• Suspected fraud or illegal activity
• Failure to pass the KYC verification process within the stipulated time frame
• Account closure request by the user
• Voluntary action for responsible gaming purposes (self-exclusion)

Users who wish to close their own account may contact the poma88 support team via live chat or email. Any valid balance in the account will be returned in accordance with the standard withdrawal procedure, subject to the completion of all required reviews.

For users who have chosen self-exclusion for responsible gaming reasons, poma88 fully respects that decision and will ensure the account is locked for the requested duration. Further information is available on the Responsible Gaming us.

To the extent permitted by applicable law, poma88 is not liable for:

• Any financial losses incurred as a result of wagering activity on the platform
• Service disruptions caused by system maintenance, third-party failures, or circumstances beyond our control
• Losses arising from unauthorized access to your account due to your own negligence
• Processing delays caused by financial institutions or third-party payment providers

Poma88 operates as a platform in accordance with its own principles and does not act as a financial advisor. All wagering decisions are solely the personal responsibility of the user.

The collection, use, and protection of users' personal data is carried out in accordance with poma88's separate Privacy Policy. That Privacy Policy forms part of this agreement and should be read together with these Terms and Conditions.

By using the poma88 platform, you agree that poma88 may collect and process your personal data as described in the Privacy Policy, including for identity verification, transaction processing, fraud prevention, and service improvement.

For complete information on how we handle your personal data, please visit the Privacy Policy us.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the poma88 support team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the poma88 platform
• Email: [email protected] (response within 24 hours)
• FAQ: Visit the FAQ us for frequently asked questions

For formal complaints, please submit full details via email. We are committed to investigating and responding to every complaint within a reasonable time.